Shipping & Returns

Shipping
& Returns

Shipping Policy

Items In Stock:

All orders received online will be processed and prepared for dispatch within 48 hours of receiving your order. Orders received over the weekend or on a public holiday will be prepared on the following business day.

Items Out of Stock:

During the ordering process, we will advise you of an estimated delivery time if the item is out of stock. If we cannot fulfil your order or part of your order upon receipt for some unexpected reason, our customer service team will contact you within 24-48 hours of receiving your order. At this time, we will provide you with an estimated delivery time and the option to (a) wait for your product/s, (b) select another product that is in stock, or (c) opt for a refund. If you opt for a refund, your refund will be processed within 48 hours using the same method as your original payment.

Dispatch & Delivery:

It is our priority to have your order dispatched as soon as possible. You will receive an email from us once your order is prepared and ready for dispatch. This email will include a tracking number, which will commence the same day.

Delivery Times & Shipping Fees:

Some items may take a little longer than usual because of high parcel volumes and restrictions.

Australia Post general delivery times are:

Standard Post

2 - 7 Business Days $8.95 Flat Shipping

Express Post

1 - 3 Business Days $14.95 Flat Shipping

Free Standard Shipping on orders over $100.

At this stage we do not deliver outside of Australia.

Please allow extra time during peak delivery times, such as Christmas/New Year and Easter. You can track the journey of your order via the Australia Post Track & Trace portal, http://auspost.com.au/track

Parcel Arrival:

Parcels will be delivered to the provided address and require a signature upon receipt. You should provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, you will be sent an email from Australia Post to advise of their attempt to deliver and provide you with details of the nearest Australia Post collection point. You can collect the package during regular business hours. Your responsibility is to collect your order within the applicable timeframe to avoid incurring additional fees to re-deliver your order.

Return & Exchange Policy

If you are not totally, 100% happy with your purchase for any reason simply return it within 14 days and it will be exchanged, or a refund issued.

This offer excludes briefs, and swimwear without an intact hygiene strip.

Please note for post surgical garments, due to the intimate nature of our products, we do not accept returns for change of mind or incorrect sizing after the packaging has been opened. We ask that you double check your measurements to ensure the size of the garment is correct before opening the packaging seal. Our post-operative and compression garments are worn against the skin and over surgical sites so to ensure high standards of hygiene we do not accept returns once opened.

This returns policy also excludes breast forms of any type, where the breast form has been fitted on our premises and Medicare rebate paperwork has been submitted.

All items must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags attached. If the product is not returned to us in a resalable condition or the garment has signs of wear, we reserve the right to refuse an exchange or refund.

Faulty workmanship is comprehensively covered by Australian Guarantee Legislation. If you have a faulty product, please call us on 0402 405808 or email info@meimoon.com.au

Return postage for all returns excluding warranty issues, will be paid for by the purchaser.