Shipping & Returns

Shipping
& Returns

Shipping Policy

Items In Stock:

All orders received online will be processed and prepared for dispatch within 48 hours of receiving your order. Orders received over the weekend or on a public holiday will be prepared on the following business day.

Items Out of Stock:

During the ordering process, we will advise you of an estimated delivery time if the item is out of stock. If we cannot fulfil your order or part of your order upon receipt for some unexpected reason, our customer service team will contact you within 24-48 hours of receiving your order. At this time, we will provide you with an estimated delivery time and the option to (a) wait for your product/s, (b) select another product that is in stock, or (c) opt for a refund. If you opt for a refund, your refund will be processed within 48 hours using the same method as your original payment.

Dispatch & Delivery:

It is our priority to have your order dispatched as soon as possible. You will receive an email from us once your order is prepared and ready for dispatch. This email will include a tracking number, which will commence the same day.

Delivery Times & Shipping Fees:

Some items may take a little longer than usual because of high parcel volumes and restrictions.

Australia Post general delivery times are:

Standard Post

2 - 7 Business Days $8.95 Flat Shipping

Express Post

1 - 3 Business Days $14.95 Flat Shipping

Free Standard Shipping on orders over $100.

At this stage we do not deliver outside of Australia.

Please allow extra time during peak delivery times, such as Christmas/New Year and Easter. You can track the journey of your order via the Australia Post Track & Trace portal, http://auspost.com.au/track

Parcel Arrival:

Parcels will be delivered to the provided address and require a signature upon receipt. You should provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, you will be sent an email from Australia Post to advise of their attempt to deliver and provide you with details of the nearest Australia Post collection point. You can collect the package during regular business hours. Your responsibility is to collect your order within the applicable timeframe to avoid incurring additional fees to re-deliver your order.

Return & Exchange Policy

If you’re not completely satisfied with your purchase for any reason, you may return it within 14 days for an exchange or refund.

This policy does not apply to briefs or swimwear that do not have the original hygiene strip intact.

Please note that for post-surgical garments, returns cannot be accepted for change of mind or incorrect sizing once the packaging seal has been broken. As these items are worn directly against the skin and over surgical areas, we ask that you carefully check your measurements before opening the packaging. To maintain strict hygiene standards, opened post-operative and compression garments are not eligible for return.

Additionally, breast forms of any type cannot be returned once they have been fitted on our premises and the Medicare rebate paperwork has been processed.

All returned items must include proof of purchase and be in their original, undamaged packaging, unworn, and with all tags attached. If a product shows signs of wear or is not in resalable condition, an exchange or refund may be declined.

Products found to be faulty are covered under Australian Consumer Law. If you believe your item is defective, please contact us on 0402 405 808 or email info@meimoon.com.au.

Return postage costs, except in cases of faulty goods, are the responsibility of the purchaser.