Question 1

Do I need to make an appointment to come into Mei Moon mastectomy store for a fitting?

Accepted Answer

At this stage, we currently operate by Appointment Only.

Bookings can be made via the 'Book Online' page. After hours appointments are available - please contact us via email or text to organise a preferred time and we will try our best to accommodate your schedule.

During your personalised session, we will offer customised suggestions based on your preferences and needs. While the prospect of fittings for mastectomy lingerie and prosthesis may seem daunting, be assured that you're in the capable hands of our expertly trained team at Mei Moon. Our primary objective is to ensure our customers leave feeling comfortable and self-assured.

Question 2

Am I eligible for a Medicare rebate for a prosthesis?

Accepted Answer

If you have had a mastectomy, you may be eligible for a Medicare rebate of up to $400 per breast, and this can be up to an $800 rebate for a double mastectomy every two years. Upon payment of your prosthesis purchase, Mei Moon will provide you with a Medicare Claim Form for you to take to Medicare to assess your eligibility. No timeframes apply on when the mastectomy was performed.
 
The program does not cover other purchases such as bras, mastectomy swimwear or internal prostheses. However, some Health Insurance companies may offer a rebate. Please speak with your individual insurance company for further information.
 
To claim your reimbursement, you must be a permanent resident of Australia who is eligible for Medicare, and have had a mastectomy as a result of breast cancer. ​

For more information on Medicare's rebate criteria, you may go to https://www.servicesaustralia.gov.au/nh005 or contact Medicare to discuss your individual needs.

We provide general information, and it is up to the individual to make enquiries before purchasing.

Question 3

How do I book after hours or an alternative day?

Accepted Answer

As a small business, we have flexibility with our store opening hours. If there is not a time on the 'Book Online' page that suits you, please email info@meimoon.com.au to discuss an alternative day and time for your mastectomy prostheses fitting. We are, on occasions, able to come into the studio after business hours.

Alternatively, please text Shona on 0402 405808 to discuss after hours availability.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as AfterPay.

Question 5

Are more sizes and colours available?

Accepted Answer

If your preferred Amoena or Anita mastectomy bra or prosthesis isn’t currently available online or in store, or if you’d like to purchase multiple items of the same style, we’d be very happy to check availability and arrange an order for you.

Please note, special orders have a minimum order value of $200 and are typically delivered within 10 business days.

To chat further, please email info@meimoon.com.au and we will get back to you as soon as possible.

Question 6

How to measure yourself to find the right size bra.

Question 7

Amoena Size Guide

Question 8

Anita Size Guide

Question 9

Do you offer Click & Collect?

Accepted Answer

Yes, we do offer Click & Collect service online. Once you make your way to the payment page or 'Cart Page' you can choose the type of postage you would prefer or you can opt for 'Mei Moon Studio - Pick Up'. We will then contact you as soon as possible, via email, to determine a suitable collection day and time. To secure you purchase, please complete payment so we can pop your items aside.

Question 10

Can I exchange or return my online purchase in-store?

Accepted Answer

Yes, you can exchange or return items in-store. We would be happy to help you with an exchange or refund in-store. We offer a free in-store lingerie and prostheses fitting service for all our customers. For additional information including online returns, please see our Returns and Exchanges policy.

Question 11

Privacy and Security

Accepted Answer

Here at Mei Moon, we take your privacy and security very seriously. Your information is stored securely, and Mei Moon uses high-level SSL encryption technology for all its online transactions. We continually monitor our encryption technology to ensure our customer privacy is protected. Additionally, we do not store your credit card information.

Mei Moon Pty Ltd (Trading as Mei Moon) ACN: 676 197 765 respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles of the Privacy Act 1988 (Cth), and this Policy sets out how we collect and treat your personal information.

Question 12

Maternity Range

Accepted Answer

Our maternity range is currently on back order from our European supplier. Orders will be dispatched from our Brisbane studio within 8–10 days of being placed.

FAQ

Frequently Asked Questions